Effective 14th March 2025
This Refunds & Cancellations Policy outlines the terms for cancellations, rescheduling, and refunds for services provided by Weston Walkies ("we," "us," or "our"). By booking our services, you agree to abide by this policy. Please read it carefully.
Clients may cancel or reschedule services under the following conditions:
• More than 48 hours’ notice: Full refund available for prepaid services.
• Less than 48 hours’ notice: No refund will be issued for prepaid services, and unpaid services will incur a fee equivalent to the full service charge.
• Rescheduling requests must be made at least 24 hours before the scheduled service.
• Requests made with less than 24 hours' notice will not be refunded or rescheduled.
• For unpaid services, a fee equivalent to the full service charge will apply, and no replacement date will be offered.
Failure to notify Weston Walkies of a cancellation ("no-show") will result in:
• Prepaid services: No refund will be issued.
• Unpaid services: A fee equivalent to the full service charge will apply.
Refunds are processed under the following conditions:
• Refunds are only available for cancellations made with at least 48 hours' notice before the scheduled service.
• Cancellations made with less than 48 hours' notice, or no-shows, are not eligible for refunds.
• If you request to reschedule with less than 24 hours' notice, no refund or rescheduled date will be provided.
• As we do not offer online payments, refunds will be issued by bank transfer to the bank details provided by the Client.
• Clients are responsible for ensuring their bank details are accurate when requesting a refund.
• Refunds will be processed promptly upon approval and may take up to 5-10 business days to appear in your bank account, depending on your bank’s processing time.
We understand that emergencies and unforeseen circumstances can arise. Weston Walkies may, at our discretion, waive cancellation or rescheduling fees in the following cases:
• Examples include severe weather, medical emergencies, or other unavoidable events.
• To qualify, clients must provide appropriate documentation (e.g., a doctor's note, weather warnings) as soon as possible.
• If you are dissatisfied with the service provided, please contact us within 48 hours of the service date. We will review your concerns and may, at our discretion, offer a credit toward future services or a partial refund.
If you have any questions about this Refunds & Cancellation Policy, please contact us using our contact form. We aim to respond within 48 hours.