Effective 18th March 2025
These Terms & Conditions ("Terms") set out the agreement between you ("Client") and Weston Walkies ("We", "Us", "Our"). By using our services, you agree to follow these Terms. Please read them carefully.
• Weston Walkies provides professional dog walking services.
• Our services include walking, exercising, and providing basic care, such as feeding or administering medication, if required.
• Clients are responsible for providing any necessary equipment, such as collars, harnesses, or muzzles (if required).
• Clients must book services in advance via our contact form, email, or text message.
• Full payment is required at the time of booking to confirm your slot. Payment instructions will be provided upon confirmation.
• We accept Bank Transfer, Cash, and any other agreed-upon method.
• Prior to finalising the booking, Weston Walkies offers a complimentary home visit to assess your dog's behaviour, health, and care requirements. This visit also allows Weston Walkies to introduce ourselves to you and your dog. This ensures we can provide personalised and attentive care tailored to your dog's needs.
• Weston Walkies reserves the right to change prices with prior notice. Any price changes will be communicated to Clients at least 30 days in advance.
• For our refunds & cancellations policy, please refer to our Refunds & Cancellations Policy.
• Our Refunds & Cancellations Policy outlines conditions for cancellations initiated by the Client or Weston Walkies and details the timelines for any applicable refunds.
• Clients must ensure that their dog(s) are up to date on vaccinations and free from any contagious illnesses. Weston Walkies reserves the right to refuse service to any dog displaying signs of aggression or illness to protect the safety of our staff and other dogs in our care.
• Weston Walkies values your privacy. We will not disclose confidential information to third parties without your express consent unless required by law.
• By default, we may share pictures of your dog(s) on social media or in marketing materials. Clients can opt out by notifying us in writing before services commence.
• Client information, including contact information and addresses, will be securely stored and retained only while you remain a customer of Weston Walkies.
• If clients are not home during the services, they may provide Weston Walkies with a set of keys for access to their property.
• All keys in our possession will be securely stored and labelled without identifiable information to maintain security.
• If clients choose to leave their keys in unsecured locations (e.g., under plant pots, mats), Weston Walkies accepts no liability for any loss, theft, or unauthorised access resulting from this practice. Clients assume full responsibility for any risks associated with such key placements.
• For clients utilising key safes, it is their responsibility to ensure the key safe is securely installed, the access code is kept confidential, and changed periodically. Weston Walkies will not be liable for any incidents arising from compromised key safe codes unless directly caused by our negligence.
• In the event of lost or stolen keys while in our possession, Weston Walkies will notify the client immediately and cooperate in securing the property. Our liability will be limited to the direct costs associated with re-securing the property, such as replacing locks or keys. Weston Walkies accepts no responsibility for any theft, loss, or damage to property or belongings resulting from a break-in unless directly caused by our gross negligence.
• Clients must inform Weston Walkies promptly if locks are changed or access methods are updated. Failure to do so may result in our inability to access the property for scheduled services, for which we cannot be held responsible.
• In the event of a medical emergency involving your dog(s), Weston Walkies will make every reasonable effort to contact the Client.
• If the Client cannot be reached, Weston Walkies reserves the right to seek veterinary care at the Client's expense.
• Weston Walkies will not be held responsible for any veterinary costs incurred during an emergency.
• Weston Walkies reserves the right to refuse or terminate services if a dog displays aggressive behaviour that poses a risk to our staff, other animals, or members of the public.
• Clients are responsible for informing Weston Walkies of any aggressive tendencies or behavioural concerns before booking.
• Weston Walkies will not be held liable for delays, cancellations, or failure to provide services due to circumstances beyond our control, such as extreme weather, natural disasters, or emergencies.
• If you are dissatisfied with any aspect of our service, please contact Weston Walkies in writing within 7 days of the incident.
• We will aim to respond and resolve your concerns promptly.
• Weston Walkies reserves the right to terminate services if:
- Undisclosed behavioural issues or safety concerns arise.
- Clients fail to inform us of new behavioural changes after booking.
• In such cases, Clients will be notified promptly, and any relevant payments will be refunded.
• While we take every precaution to ensure your dog’s safety, Weston Walkies cannot be held responsible for injury, illness, or accidents unless directly caused by our gross negligence.
• Clients agree to indemnify and hold Weston Walkies harmless from any claims resulting from incidents involving their dog(s), including injuries to third parties or property damage.
• Gross negligence refers to a reckless disregard for your dog's safety, which Weston Walkies makes every effort to prevent.
• Clients must provide all necessary equipment for the dog(s), including but not limited to collars, harnesses, or muzzles if needed.
• Clients are responsible for ensuring their dog(s) are adequately trained for walking and do not pose a risk to the walker or others.
• Clients must notify Weston Walkies of any changes in their dog's behaviour or health condition as soon as possible.
• Weston Walkies reserves the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website.
• If you have any questions regarding these Terms, please contact us using our contact form. We aim to respond within 48 hours.
• These Terms, together with the Refunds & Cancellations Policy, constitute the entire agreement between Weston Walkies and the Client, superseding all prior discussions, agreements, or understandings of any kind.
• By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.